What is Personal Information?
For the purposes of this Policy, we define “Personal Information” is your first and last name, your e-mail address, your home or other physical address, including a street name and name of a city or town, your telephone number, your social security number, any payment or financial information, or any other identifier that permits Road Crates to contact a natural human person, like you, and/or any information that Road Crates maintains that could be used to identify you in combination with any of the identifying information described above.
We will collect and store any Personal Information you provide to us. For example, to create a user account for the Site (“Account”) we ask you to provide your name, an email address; when you sign up for Road Crate’s Newsletter (the “Newsletter”), we ask you to provide your email address; and when you purchase any product, we ask you to provide your name, shipping address, and phone number. We collect and store any Personal Information that you choose to provide in accordance with this Policy. Please note: it is your choice to provide us with this information.
Personal Information does not include “aggregate” information, which is data we collect automatically about the use of the Site. The Policy does not restrict or limit our collection and use of aggregate information, and we reserve the right to share such aggregate information with potential partners or other third parties without restriction.
Information We Collect
Information You Give Us: Road Crates receives and stores any Personal Information you post on or provide through the Site or through any other means, including, without limitation, information you provide to Road Crates when you register for an Account, sign up for the Newsletter, purchase a product, (as defined below), or request information from Road Crates regarding our products or services. You can choose not to provide such Personal Information, in which case you will not be able to access or use portions of the Website. Road Crates may, but is not obligated to, retain the content of any electronic messages (“emails”) you send or Personal Information you provide by any other means.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
Echo, a division of Road Crates, Inc.
20430 Mendon Place, Chatsworth, CA 91311 USA
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
Automated Collection: Road Crates automatically receives and stores certain types of Personal Information when you visit the Site, such as the name of the domain and host from which you access the Internet; the IP address of the computer you are using and the browser and operating system you are using; the date and time you access the Site; the Internet address of the website from which you linked to the Site; any search terms you used to find the Site; the device identifiers and mobile and network information, and your actions on the Site. This information will be treated as Personal Information if we combine or link it to any of the identifying information above. Otherwise, this information constitutes aggregate information.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
Our web servers may also collect “log data.” Log data provides aggregate information about the number of visits to different pages on the Site. We use log data for troubleshooting purposes and to track which pages people visit in order to improve the Site. We do not link log data collected to Personal Information. Third-party vendors may also collect aggregate log data independently from us.
Use of Personal Information
Road Crates stores your Personal Information for only as long as you maintain your Subscription, receive our Newsletter, or receive a Road Crates product or service purchased on the Site, and may use the Personal Information provided or obtained through the Site to:
- Perform research and analysis about your use of, or interest in, our products, services, or content;
- Communicate with you by email, regular mail, telephone, or mobile devices, about products or services that may be of interest to you either from us or from other third parties;
- Develop and deliver the Newsletter;
- Tailor your user experience;
- Develop and display third-party content and advertising tailored to your interests on the Site;
- Manage our business;
- Perform functions as otherwise described to you at the time of collection;
- In connection with the creation and maintenance of your Account; and
- In connection with the processing, fulfillment, and shipment of any Subscription(s), or other Road Crates products or services you purchase.
Disclosure of Personal Information to Third Parties
Road Crates does not share the Personal Information provided or obtained through the Site with third parties, except as described below and as otherwise specified in this Policy. Road Crates may share Personal Information as follows:
- With the third party or third parties that perform(s) maintenance and operation of the Site on our behalf. These parties are bound by a confidentiality agreement prohibiting the unauthorized disclosure and/or use of your Personal Information;
- With other third parties that perform services or functions on our behalf, including, but not limited to, Authorize.net. We do not authorize such third parties to use your Personal Information for any other purposes;
- As Road Crates believes necessary to comply with laws, statutes, or regulations, and/or to enforce this Policy and the Terms and to protect our rights and the rights of others;
- As required by a court or government agency or to respond to a claim by you or a third party;
- As part of a transfer of our assets, for example in the event of a merger, acquisition, corporate change or, in the unlikely event of a bankruptcy, involving Road Crates; and
- As you may otherwise request or agree.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Corrections and Updates
If you want to view, delete, or modify your Personal Information, you may do so by sending an email to firstname.lastname@example.org. Please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with Your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives.
You may also choose to opt-out of receiving future Newsletters or any other email communications from Road Crates by following the unsubscribe instructions included in email communications, or by contacting Road Crates via email as provided above.
Road Crates reserves the right to verify the identity of any person making a request to opt-out or to delete or modify Personal Information; provided, however, that we will have no liability of any kind resulting from false or erroneous requests or any change or deletion made by Road Crates for any reason. Road Crates stores Personal Information for only as long as reasonably necessary to fulfill the purposes described above, as Road Crates determines is necessary for business records, and as required under applicable law.
Third Party WebSite
What Steps Do We Take To Protect Your Information Online?
We take reasonable measures to protect your Personal Information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. All Road Crates employees with access to the Personal Information you provide to us through the Site or through any other means are bound by a confidentiality agreement prohibiting the unauthorized disclosure and/or use of your Personal Information.
Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. To mitigate this risk, you should (a) use secure usernames and passwords and carefully protect them from disclosure and (b) implement updated internet security and virus protection on Your computer. If you suspect that your computer’s security or your information has been compromised or your password accessed or used by an unauthorized third party, please contact us immediately to have your password changed.
If we become aware of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through the Site if a security breach occurs. We may also send an email to you at the email address you have provided to use in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
Users should also be aware of how they handle and disclose their Personal Information and should avoid sending Personal Information through insecure email. Please refer to the Federal Trade Commission’s website at http://www.business.ftc.gov/privacy-and-security/consumer-privacy for information about how to protect yourself against identity theft.
Commercial Electronic Message Consent
By providing your email address to Road Crates through the Site, you affirmatively and expressly consent to receiving commercial emails from Road Crates. These parties may send you commercial emails in order to deliver the Newsletter, to provide you with more information about available products you have purchased, and to provide you with updates, special offers, and other information, including but not limited to Site updates. You may unsubscribe from these commercial emails at any time by clicking on the “unsubscribe” link included in any email or by contacting Road Crates via email at email@example.com or at the mailing address provided below.
Your California Privacy Rights
Effective January 1, 2005, under California Civil Code Section 1798.83, if an individual who is a California resident has provided Personal Information to a business in connection with a business relationship that is primarily for personal, family, or household purposes, and if that business has within the immediately preceding calendar year disclosed such an individual’s Personal Information to a third party and knows or should have known that such third party used the information for its own direct marketing purposes, then that business is obligated to disclose in writing to such individual upon request, what Personal Information was shared and with whom it was shared.
Any request for a disclosure required under this California law should be sent to us via email at firstname.lastname@example.org or via regular mail at:
ECHO, a division of Road Crates, Inc, 20430 Mendon Place, Chatsworth, CA 91311
Please note that under this law, we are not required to respond to a customer’s request more than once in a calendar year, nor are we required to respond to any request that is not sent to the email or mailing address designated above.
The Site are hosted in and provided from the United States. If you use the Website from the European Union, Canada, or other regions with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your personal data to the United States. The United States does not have the same data protection laws as the EU, Canada, and some other regions. By providing your Personal Information, you consent to the transfer of your personal data to the United States and the use of your Personal Information, in accordance with this Policy.
In the event of a bankruptcy or a sale, merger or acquisition, Road Crates may transfer Your personal information to a separate entity. That entity will be responsible for ensuring that Your personal information is used only for authorized purposes and persons in a manner consistent with this Policy and applicable law.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or via regular mail at:
ECHO, a division of Road Crates, Inc, 20430 Mendon Place, Chatsworth, CA 91311
Last updated and effective as of: December 16, 2020